We do our best to keep errors on our site to a minimum, but with such a big database it’s inevitable that things slip through the net.

If you do spot something that you think is wrong on our site, or if you get an error message or find a broken link, you can let us know about it here.

There are some issues we are aware of, and we would like you to know about them too. For example ...

Some of the photographs on our site might look a little like this:

Here’s another:

In cases like this, the price quoted will likely be for ONE of the gnaws, or of whatever else the product in question happens to be. If you are in any doubt or if you feel it is not clear please feel free to check with us before you place your order about how many items are on sale or that you think you will get.

In addition, if the picture or description shows a range of colours, sizes or flavours, we’ll need you to tell us which options you want in the special instructions field of your order. (We know; they say that a pet can read its owner’s mind. We can’t!)

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